Effective Date: 25 August 2026
Version: 2.0.0
Traxrift Pty Ltd (ABN 49 648 079 841)
This Data Policy supplements the Viva AI Privacy Policy with detail on exactly what data we hold, why we hold it, where it lives, and how you can control it. It is written to meet the transparency requirements of the EU General Data Protection Regulation (GDPR) and the Australian Privacy Principles.
Account data — name, email address, encrypted password. Purpose: signing you in and communicating with you about your account.
Conversations and memories — what you say to your AI companion and the memories it keeps. Purpose: generating personalised responses; this is the heart of the product.
Purchase records — what you bought and when, as reported by the Apple App Store, Google Play. Purpose: crediting your purchases and support. We never hold your card details.
Location (optional) — approximate location, only if you grant permission. Purpose: local context such as the weather. Never collected in the background.
Device and log data — IP address, device type, OS and app version. Purpose: security, abuse prevention, and troubleshooting.
Notification tokens — the device token for push notifications you have enabled.
Your data is stored on secure cloud infrastructure provided by Amazon Web Services. Data is encrypted in transit (HTTPS/TLS). Access to production data is restricted to authorised personnel.
We use a small set of processors, each receiving only what it needs: AI providers (such as OpenAI) generate your AI companion's responses from your conversations; RevenueCat validates purchases; Google Firebase delivers push notifications; Amazon Web Services hosts our servers and sends our emails. We do not sell your personal data to anyone.
AI processing may occur on servers located in the United States. Where data leaves your region, it is protected by encrypted transfer and by our processors' own data protection commitments.
We keep your data while your account is active. When you delete your account, your personal data is permanently removed from our servers, except where we are legally required to retain specific records. Residual copies in encrypted backups age out on a rolling basis.
You can reset your AI companion in the app to erase its memories; revoke location permission in your device settings; disable push notifications at any time; delete your account in the app or at https://myvivaai.com/deleteAccount; and contact us at support@connectviva.com to access or correct your data.
Where the GDPR applies, we process your data to perform our contract with you (providing the app), with your consent (location, push notifications), for our legitimate interests (security and service improvement), and to comply with legal obligations.
We may update this Data Policy from time to time. Changes take effect when published, with an updated version number and effective date.
Questions about this Data Policy or our data practices: support@connectviva.com.